Frequently Asked Questions

Yes, detailed specifications and datasheets are available. Please contact market@visiondatum.com if you need assistance selecting the right model for your application.

Orders can be modified or canceled before production begins. Once production starts, changes may no longer be possible. Please contact market@visiondatum.com as soon as possible if you need to modify or cancel an order.

Yes, we support both individual and bulk orders. For large quantity purchases, please contact market@visiondatum.com for pricing and customization options.

Customized products are generally non-refundable. However, exceptions may apply depending on the specific case. Please contact our support team to discuss your situation.

Yes, you can use your own shipping account. We support FedEx, DHL, UPS, and other major carriers. Please provide your account details when placing the order.

Yes, we provide technical support for installation, configuration, and usage of Vision Datum industrial imaging products. Please send email to support@visiondatum.com if you have any technical questions.

You can contact our support team via support@visiondatum.com. We usually respond within 24 hours on business days.

Once your order is shipped, we will provide a tracking number via email so you can monitor your shipment in real time.

For in-stock products, orders are typically processed within 24 hours and shipped within 3 business days after the order is confirmed.

For customized products, the typical lead time is 3–4 weeks, depending on the product specifications, customization requirements, and production schedule.

Actual delivery time may vary depending on the shipping method, destination, and customs clearance.

All orders can not be refund without quality issues once be shipped.

If your order meets the refund conditions before shipment, we will process the refund within 1 business day. Please note that a 6.4% platform fee will be applied.

We accept PAYPAL, major credit cards and bank transfers. For business customers, company invoicing options may also be available.

We mainly ship via FedEx, DHL, and UPS. Customers may also use their own carrier accounts if preferred.

Credit card payments may occasionally be declined due to bank security checks, card restrictions, verification issues, or temporary processing errors.

If you experience any difficulties with online payment, please contact our team. We will review the issue and help identify an available payment solution, including alternative payment methods where applicable, to ensure your order can be completed smoothly.

A Personal Customs Clearance Code (PCCC) is required by Korean customs for personal import clearance. For business customers, the PCCC is requested only for platform processing and will not be used for any other purpose.