Frequently Asked Questions

Yes, detailed specifications and datasheets are available. Please contact market@visiondatum.com if you need assistance selecting the right model for your application.

Yes. With an exposure time as short as 1 μs, iCentral Pro and iCentral SE cameras can effectively freeze fast-moving targets and reduce motion blur.

For challenging factory environments, pixel binning modes can improve image brightness and signal performance, while AI image enhancement helps maintain clear and detailed images under low-light conditions.

Yes. With power consumption as low as 2–3 W, iCentral Series cameras generate less heat and image noise than many conventional industrial cameras.

They are designed for stable 24/7 operation in automated inspection systems and other demanding industrial imaging applications.

Orders can be modified or canceled before production begins. Once production starts, changes may no longer be possible. Please contact market@visiondatum.com as soon as possible if you need to modify or cancel an order.

Yes, we support both individual and bulk orders. For large quantity purchases, please contact market@visiondatum.com for pricing and customization options.

Customized products are generally non-refundable. However, exceptions may apply depending on the specific case. Please contact our support team to discuss your situation.

Yes, you can use your company’s PCCC for customs clearance.

When placing your order, please enter the individual PCCC of the person placing the order in the required PCCC field. In the order notes, please indicate that you would like to use your company’s PCCC for shipping and provide the company’s PCCC number.

We will process the shipment according to your order notes and use the company’s PCCC for customs clearance when applicable.

Yes, you can use your own shipping account. We support FedEx, DHL, UPS, and other major carriers. Please provide your account details when placing the order.

Yes, we provide technical support for installation, configuration, and usage of Vision Datum industrial imaging products. Please send email to support@visiondatum.com if you have any technical questions.

You can contact our support team via support@visiondatum.com. We usually respond within 24 hours on business days.

Once your order is shipped, we will provide a tracking number via email so you can monitor your shipment in real time.

We do not accept returns or exchanges for reasons other than product defects or quality issues.

Before placing an order, customers are responsible for confirming that the selected product is suitable for their needs and intended application. We are not responsible for product selection or application suitability. Returns or exchanges will not be accepted for the following reasons:

• Misunderstanding or incorrect product selection
• Product does not match the customer's intended application
• Personal dissatisfaction or other non-quality-related reasons

All products undergo quality control and quality assurance before shipment. If the product you receive is damaged, defective, or does not match the product description, you may submit a return or exchange request within 3 working days of receiving the product.

Please contact our support team with details of the issue and relevant supporting information so that we can review your request.

The preparation time depends on product availability:

• In-stock items: Ready for quick shipment.
• Pre-order items: Typically require around 7–15 days for preparation.

For products with a longer lead time, we will notify you by email after your order is placed.

Please note that the actual delivery time may also vary depending on the shipping method and destination.

Choose the GigE Series if your application requires:

• Long-distance transmission of up to 100 m
• Multi-camera networking
• PoE for power and data transmission through a single cable
• Flexible industrial network integration

Choose the USB 3.0 Series for short-distance applications that require high bandwidth, high frame rates, and plug-and-play connectivity.

The best interface depends on your transmission distance, camera quantity, bandwidth requirements, and system architecture.

1. Step 1: Select T/T Bank Transfer at checkout
2. Step 2: Transfer payment to our bank account (Account Name, Account Number, SWIFT, Bank Address)
3. Step 3: Send us the payment slip / transfer proof market@visiondatum.com
4. Step 4: We will verify the payment and update you
5. Step 5: Once confirmed, your order status will be updated to Paid

Yes. The iCentral Series cameras include a professional SDK and support C++, C#, Python, HALCON, LabVIEW, and VisionPro for software integration.

They are compatible with Windows, Linux, ARM, and Raspberry Pi platforms, making them easy to integrate into a wide range of machine vision systems and applications.

Choose a Global Shutter camera when inspecting fast-moving objects or applications where motion distortion must be minimized, such as logistics sorting, high-speed manufacturing, and moving electronic components. Global Shutter captures the entire image at the same moment, helping reduce motion-related distortion.

A Rolling Shutter camera can be a suitable choice for stationary targets or applications with controlled and relatively slow movement. It can offer higher resolution and a cost-effective solution when motion distortion is not a major concern.

We currently ship to almost all countries worldwide. If you would like to confirm whether we can ship to your destination, please contact us at market@visiondatum.com.

The standard package includes:

• Camera
• Cable

An optional lens is also available depending on your application requirements.

iCentral Series cameras are suitable for a wide range of machine vision applications, including defect inspection, barcode reading, robot guidance, packaging inspection, electronics manufacturing, and logistics automation.

The Trigger Buffer uses built-in camera memory to temporarily store image data when the host PC is busy, helping reduce the risk of frame loss during high-speed production and inspection processes.

Dual Triggering allows the camera to receive trigger signals from two different hardware sources, providing flexible synchronization for complex multi-device or multi-equipment inspection systems.

For in-stock products, orders are typically processed within 24 hours and shipped within 3 business days after the order is confirmed.

For customized products, the typical lead time is 3–4 weeks, depending on the product specifications, customization requirements, and production schedule.

Actual delivery time may vary depending on the shipping method, destination, and customs clearance.

RETURN AND EXCHANGE POLICY

① Please kindly be informed that we do not accept returns or exchanges for any reason 
other than product defects or quality issues. 

②  Before placing the order, all customers need to take the responsibility to confirm that 
the selected product is suitable for your needs and meets your intended application, and we are not responsible for any customer’s application. Accordingly please note the following return or exchange requirements will be rejected.
        Misunderstanding or incorrect product selection
        Mismatch for intended use
        Other reasons for personal dissatisfaction

③ We are confident to ensure that all our products could reach 100% qualified in QC 
and QA when they are ready for shipping. But in case any product you receive is damaged, defective or does not match the description provided, you always have the objection period of 3 working days from the receiving date, among when you could submit all your queries or any other comments.

We appreciate your understanding and cooperation in supporting our return and exchange policy. Thank you for shopping, and we look forward to serving you any time.

If your order meets the refund conditions before shipment, we will process the refund within 1 business day. Please note that a 6.4% platform fee will be applied.

We accept PAYPAL, major credit cards and bank transfers. For business customers, company invoicing options may also be available.

We mainly ship via FedEx, DHL, and UPS. Customers may also use their own carrier accounts if preferred.

Credit card payments may occasionally be declined due to bank security checks, card restrictions, verification issues, or temporary processing errors.

If you experience any difficulties with online payment, please contact our team. We will review the issue and help identify an available payment solution, including alternative payment methods where applicable, to ensure your order can be completed smoothly.

A Personal Customs Clearance Code (PCCC) is required by Korean customs for personal import clearance. For business customers, the PCCC is requested only for platform processing and will not be used for any other purpose.