At Vision Datum, we are committed to providing reliable machine vision products and professional customer support. Please review the following return, exchange, and refund conditions before placing your order.
Return & Exchange Eligibility
Please kindly be informed that we do not accept returns or exchanges for reasons other than product defects or quality issues.
Product Selection & Customer Responsibility
Before placing an order, customers are responsible for confirming that the selected products are suitable for their requirements and intended applications.
Vision Datum is not responsible for product selection errors or incompatibility with customer-specific applications.
Accordingly, returns or exchanges will not be accepted for the following reasons:
- Misunderstanding or incorrect product selection
- Mismatch with the intended application or use
- Other reasons related to personal dissatisfaction
Quality Assurance & Issue Reporting
All Vision Datum products undergo quality control (QC) and quality assurance (QA) inspections before shipment to ensure product quality and reliability.
If a product arrives damaged, defective, or does not match the provided product description, customers should report the issue within 3 working days of receiving the product.
During this period, customers may submit relevant questions, concerns, or supporting information for our review.
Refund Processing & Transaction Fees
For refunds that meet our eligibility requirements, Vision Datum will process the refund within 1 business day after approval.
Transaction Processing Fee: A 6.4% transaction processing fee charged by the payment platform is non-refundable and may be deducted from the refund amount, where permitted by applicable law.
Please note that the actual time required for the refunded amount to appear in your account may vary depending on your payment provider or bank.